As a post-acute nurse, Melissa saw first-hand the communication and care coordination challenges connecting front line clinical teams with patients, field staff and partners in home-based care. She also recognized that providers were relying on manual processes to communicate and deliver care, causing inefficiencies and decreasing quality of care. Melissa teamed up with a leading healthcare technologist and founded CitusHealth in 2016 to tackle these challenges head on by providing real-time, secure solutions that ensure a high level of care team coordination and patient and family engagement.

Ty Bello is the CEO of Team@Work. He is a Registered Corporate Coach with the Worldwide Association of Business Coaches. Ty is a highly sought-after speaker and thought leader in the HME, CRT and Infusion Therapy Industry. Ty provides relevant and best in class information during his presentations and during his one on one coaching. Ty has over 30 years of HME, CRT, and Infusion Business Optimization Experience as a sales professional, leader, and coach. Ty coaches Owners, Leaders and Team Members and raises the bar in their performance and business metrics. Ty is here today to uplift, encourage and inspire us to our life’s calling.

Development of Productivity Standards of Ambulatory Infusion Suite Nurses within a Multi-Entity Health-System 

Jennifer is a PharmD candidate at the UNC Eshelman School of Pharmacy (Class of 2024). She is interested in home infusion therapy and pharmacy operations and management. She currently works at Duke HomeCare & Hospice and previously interned at the Johns Hopkins Home Care Group. Before pharmacy school, she studied Biological Chemistry and Chinese Language and Literature at Dartmouth College, then worked as an Associate at Kinexum Services LLC.

Development of Productivity Standards of Ambulatory Infusion Suite Nurses within a Multi-Entity Health-System

Dr. Ashley McCracken completed her Doctor of Pharmacy degree at the University of Colorado and subsequently her MBA and two-year Community-Based Pharmacy Administration and Leadership Residency at Johns Hopkins Home Care Group. Ashley currently works as a Clinical Pharmacy Project Manager for Johns Hopkins Home Care Group overseeing many pharmacy department strategic initiatives, one of which includes, optimization of site of care navigation across Johns Hopkins Medicine ambulatory infusion centers.

Retrospective Analysis of Combination Therapy with Rituximab and Intravenous Immunoglobulin 

Kassie Klasen, PharmD is a PGY1 Ambulatory Pharmacy Resident at M Health Fairview in Minneapolis, Minnesota. She graduated in 2022 from the University of Minnesota College of Pharmacy. Throughout pharmacy school, she worked as a pharmacy intern at an ambulatory infusion center. She currently staffs at Fairview Home Infusion and has completed residency rotations with several ambulatory pharmacies within the health system. 

Home Parenteral Nutrition Workshop Take Off: A Pilot Program for Patient Support 

Christina Ritchey, MS, RD, LD, CNSC, FASPEN is a Clinical Program Manager at Optum Infusion Pharmacy. She is a Registered Dietitian and Certified Nutrition Support Clinician, working in the home infusion industry since 2009. She has authored numerous abstracts and publications related to nutrition support, outcomes, health equity and literacy. Christina is the recipient of the 2021 NHIF Outstanding Abstract Award and 2022 ASPEN Home Parenteral and Enteral Nutrition Trailblazer award. Christina serves on the NHIA Clinical Practice Committee and ASPEN Publications and Membership Committees. She is also the President of the Texas Alamo Society of Parenteral and Enteral Nutrition.

Innovative, Multidisciplinary Management of Home Parenteral Nutrition 

Dr. Bezjak is Clinical Manager and PGY1 Residency Program Director at CarePathRx Pharmacy Services. She serves as an Adjunct Clinical Instructor for Duquesne University and University of Pittsburgh Schools of Pharmacy. Dr. Bezjak earned her Doctor of Pharmacy degree from Duquesne University and completed PGY1 residency training at UPMC.  She had the privilege of participating as a subject matter expert for Board of Pharmacy Specialties Compounded Sterile Products and Nutrition Support committees and is a current member of the Nutrition Support Pharmacy Specialty Council.

Time Utilization Study for Clinical Interventions Performed by a Complex Specialty Pharmacy 

Christine Miller, PharmD, is the manager of Health Economics and Outcomes Research at Soleo Health. She develops and coordinates strategies related to outcomes studies, real-world evidence, and market access for new therapies and services, and offers clinical guidance on these topics throughout Soleo Health. As a clinical pharmacist, she has more than 10 years of specialty infusion experience from working at Soleo Health, Walgreens Infusion Services, and Critical Care Systems and completing a pharmacy residency in the home infusion setting. She earned her PharmD at the University of the Sciences.

Abby Roth, founder of Pure Microbiology, has over 18 years of experience in supporting the testing and consulting needs of the pharmaceutical, medical device, and compounding industries. Her background in pharmaceutical microbiology includes extensive knowledge of environmental monitoring. Abby served as a USP Compounding EC member during the 2015-2020 cycle. She is an involved member of the Controlled Environment Testing Association (CETA), serving on the Board of Directors, speaking at its annual meetings, and chairing committees for the revision of four CETA Application Guides. Abby has been invited to speak for state boards of pharmacy and for national organizations.

Barbara J. Petroff, MS, RPh, FASHP FNHIA, is currently Principal at Shawler Petroff LLC. In addition she is an accreditation surveyor for the Accreditation Commission for Health Care.  She received her BS in pharmacy at Ohio State University and an MS in administration at Central Michigan University. She has worked in several pharmacy arenas including research, hospital, retail and home infusion. Petroff has served ASHP in many capacities. She also serves as Chair of the Sterile Compounding Practice Committee for the National Home Infusion Association. She was awarded certification in sterile compounding (BCSCP) from the Board of Pharmaceutical Specialties.

Dan Kyes, CPhT, Regional Pharmacy Training and Quality Specialist for New England Life Care in Portland, ME.  Focus on USP 797/800, The Joint Commission Accreditation, training, continuous quality improvement.  Within my organization I help to create and implement SOPs, and improve workflow using flowcharts. Nationally Certified/Licensed as a pharmacy technician in multiple states.  Member of NHIA Sterile Compounding Practice Committee and Faculty with the Sterile Compounding Clinic.  When I am not in the pharmacy you can find me enjoying the beautiful outdoors with my camper, searching for vintage vinyls or traveling with friends and family.

Abby Roth, founder of Pure Microbiology, has over 18 years of experience in supporting the testing and consulting needs of the pharmaceutical, medical device, and compounding industries. Her background in pharmaceutical microbiology includes extensive knowledge of environmental monitoring. Abby served as a USP Compounding EC member during the 2015-2020 cycle. She is an involved member of the Controlled Environment Testing Association (CETA), serving on the Board of Directors, speaking at its annual meetings, and chairing committees for the revision of four CETA Application Guides. Abby has been invited to speak for state boards of pharmacy and for national organizations.

Vy Dang, Pharm.D, HDDP is an Infusion Clinical Pharmacist at Optum Infusion Services in Wallingfor, Connecticut. She earned a Bachelor’s degree in Health Sciences at University of California, Irvine and a Doctor of Pharmacy degree at Roseman University of Health Sciences College of Pharmacy. Dang was a pharmacy practice resident in Las Vegas. She has practiced in infectious disease, genetics, oncology, and emergency medicine. Her current practice focuses on parenteral nutrition, acute care, inotropes, IV anti-infective agents, and pain management. She also provides clinical care for high-cost IV drugs including immunoglobulins (IGs), enzyme replacement therapies (eg. Fabrazyme), Radicava, Solaris, Entyvio, biologics, and alpha-1 proteinase inhibitors (eg. Glassia, Zemaira). Dang is currently licensed in Arizona, Connecticut, Massachusetts, Nevada and Ohio.

Danell Haines, received her doctorate from The Ohio State University and now serves as a research consultant for the NHIA/NHIF. Currently, Dr. Haines is assisting the NHIF with the much talked about "Multi-center Time Study of Home Infusion Pharmacist Professional Services" and was instrumental in the development and validation of the Uniform Patient Satisfaction Survey Questions for Home Infusion Providers. Prior to her retirement from Ohio State, she served as a Research Scientist for the Department of Family Medicine and was Director for the National Research Institute for College Recreational Sports and Wellness. As a Research Scientist, Dr. Haines oversaw the research curriculum for the Family Medicine residents and wrote research protocols and grants. She also has publications and presentations on how to conduct research, write research manuscripts, and grant proposals. Dr. Haines enjoys analyzing and reporting benchmarking data, mentoring novice researchers, and guiding professionals through the research process.

Ryan Garst, Pharm D, MBA, BCSCP is the Senior Director of Clinical Services at the National Home Infusion Association. Garst has almost 15 years of experience in home infusion and nearly twenty years of experience in pharmacy clinical and operational leadership and management, information technology, sales, and clinical practice experience. At NHIA, Garst is responsible for clinical education and services, Infusion Magazine Clinical Editor, and oversees a variety of programs administered by the National Home Infusion Foundation including the industry resident program, the National Benchmarking Program, and clinical trials and research. Prior to joining NHIA, Garst served on a variety of committees for the association and participated in numerous annual conferences. Garst holds a Doctor of Pharmacy degree from Ohio Northern University and a Master of Business Administration from Kent State University and is Board Certified in Sterile Compounded Preparations via BPS.

Connie Sullivan, B.S.Pharm, is the President and CEO of NHIA. Sullivan has over 25 years of infusion industry leadership, management, and clinical practice experience. Sullivan is responsible for NHIA’s advocacy initiatives and developing resources that support the infusion industry to foster innovation and promote the delivery of high-quality care. Sullivan also oversees the National Home Infusion Foundation, a 501c3 devoted to infusion research and developing future leaders. Sullivan is a member of the United States Pharmacopeia (USP) Sterile Compounding Expert Committee and currently Chairs the <797> Subcommittee. Sullivan earned her pharmacy degree from The Ohio State University in 1994.

Jennifer Charron, RN, MSN, MBA, NHIA’s Chief Operating Officer, is primarily focused on meeting the membership needs for the association.  In this position she oversees the annual conference, member engagement, NHIA operations, and educational programing. Charron holds master’s in nursing education as well as an MBA specializing in health care leadership.  Charron has been a nurse for over 20 years, focusing the last 15 years in home infusion where she oversaw clinical and operational aspects of business for a large regional home infusion provider.  Her varied experience in this expanding market includes 503A and 503B pharmacies, clinical program development, business expansion, and regulatory compliance.   In addition to her work creating new educational programming for NHIA members, Charron is also involved in the organization’s government relations, provider outreach, and foundation activities.    

Michelle C. Simpson, PharmD, BCSCP, MWC, is a Board Certified Sterile Compounding Pharmacist with an established career in home infusion. She is the Clinical Program Manager for the National Home Infusion Association (NHIA), where she is responsible for research studies, non-profit foundation initiatives, data benchmarking, and clinical education development. Michelle is Editor in Chief of Infusion Journal, a peer-reviewed scholarly publication that features independent original research on infusion therapies and is published by the National Home Infusion Foundation (NHIF). Michelle is Co-Editor of Extended Stability for Parenteral Drugs, 7th Edition, a publication of the American Society of Health-System Pharmacists (ASHP). 

Chris Roy, PharmD, BCSCP, began his career with Option Care Health in 2018 as a PGY-1 resident. Since that point, he has held roles as a Clinical Pharmacist, Pharmacy Supervisor, and currently is the Pharmacist Training Specialist with Option Care Health. Chris believes that proper training and education are key to the future of the pharmacy profession and necessary to further the home infusion industry.

Lisa Kinder RD, CNSC, is the West Region Nutrition Support Dietitian at Optum Infusion Pharmacy. She has been a registered dietitian for 19 years; has worked exclusively in the home infusion setting caring for parenteral nutrition patients for 16 years; and has maintained certification as a nutrition support clinician for over 15 years. Kinder has co-authored and presented several posters at ASPEN and NHIA and was a podium presenter at NHIA’s annual conference in 2017. She was honored with a Sages of Clinical Service Award from United Health Group in 2019.  

Shirley Au, RD CNSC is the West Regional Nutrition Support Dietitian at Optum Infusion Pharmacy. She has extensive experience in home infusion, specializing in nutrition support business development and patient care management. She began her home infusion career in 2004 and has held leadership positions with several national providers. Au has published several journal articles and presented posters at ASPEN's annual conference. She has also been honored by her peers as a Dietitian Top Performer, Clinician of the Year, and Everyday Hero. 

Penny Allen RD CNSC FASPEN FNHIAis the National Director, Nutrition Support for Optum Infusion Pharmacy. Pennybegan her nutrition support career at Beth Israel Hospital in Boston, Massachusettsafter obtaining her nutrition degree from the University of New Hampshire. Shehas spent over 30 years in the home infusion setting in a variety of roles,currently serving as a nutrition support program lead for Optum InfusionPharmacy. She is a Certified Nutrition Support Clinician (CNSC), serves asImmediate Past Chair of the ASPEN Public Policy Committee, current Chair of theNational Home Infusion’s Medicare Contractor and Advisory Committee and is apublished subject matter expert in Medicare PN and EN policies and other homenutrition support related topics.