Style, Service, & Spark: Elevating Communication and Connection at Work - November 2026

Kristen is the Home Infusion Pharmacy Operations Manager, responsible for the daily operations of the OHSU Home Infusion Pharmacy. Her professional interests include sterile compounding, the leverage of technology for quality improvement processes, and the intersection of pharmacy informatics and pharmacy practice.

Cassandra Redmond is a skilled System Director with expertise in managing complex projects, implementing strategies, and leading cross-functional initiatives. She focuses on enhancing operational efficiencies, patient safety, and system security, achieving impactful results across healthcare settings. Notable accomplishments include driving exponential growth in home infusion services and fostering innovation to address emerging challenges.

Cassandra earned her PharmD from the University of Pittsburgh School of Pharmacy and an MBA from Holy Family University. She is also a Fellow of the American College of Healthcare Executives. Her practice experience spans home infusion therapy, health systems, community pharmacy, and hospice care—offering a broad perspective on evolving healthcare needs.

A visionary leader with a proven track record, Cassandra is dedicated to advancing healthcare delivery through innovative solutions that optimize patient outcomes while upholding high standards of quality, collaboration, and patient-centered care.

Brenda Gray, a pharmacist for over 25 years, is Owner and Senior Pharmacist Consultant for Clinical Pharmacy Partners, Board of Director/President-Elect for VACC, past Board member for Canadian Vascular Access Association and National Board Nutrition Support Certification. She has served as a pharmacy and nursing accreditation surveyor, educator and consultant. Her professional career has been complimented by multiple publications and presentations internationally including recent publications on subcutaneous infusions, home parenteral nutrition and conducting online research She has board certification in nutrition support, vascular access and sterile compounding. She also served as a leader on the guideline development group for Infusion and Vascular Access Guidelines for Canada.  Her special interests in addition to nutrition is disaster preparedness and disability advocacy. She manages her own challenges daily while supporting others. Twelve years ago she also gained additional expertise as she became a long-term parenteral nutrition consumer and infusion pharmacy user.

Melissa Hughey, MS, RD, LD, CNSC is a Principal Medical Liaison in Adult Clinical Nutrition with Baxter International Inc. Before joining Baxter in February of 2024, Melissa had the opportunity to serve some of the highest acuity critical care patients in the state of Alabama, working alongside multidisciplinary teams to provide Medical Nutrition Therapy and Nutrition Support care. She also has experience in Intestinal Failure as well as in the Home Infusion setting. Melissa is a proud graduate of the University of Alabama (Roll Tide!) where she received her BS in Nutrition as well as the University of Southern Mississippi where she completed both her MS in Nutrition and Dietetic Internship. She actively contributes to her field by volunteering on committees for the American Society for Parenteral and Enteral Nutrition and the National Home Infusion Association.

Eintou Ford, MS, PharmD is Pharmacy Manager at UNC Homecare Specialists in Durham, North Carolina. She has experience as a clinical infusion pharmacist and in research laboratories. Ford has served as a preceptor for several pharmacy college students and has numerous publications and speaking engagements to her credit. She serves on NHIA's Education Committee and is a member of ASHP and the North Carolina Association of Pharmacists. Ford received her B.S. in Biology from Norfolk State University, graduating cum laude, a M.S. in Biology from North Carolina Central University, and a Pharm.D. from Campbell University College of Pharmacy and Health Sciences in Buies Creek, North Carolina.

Ashley Langer is a dedicated Pharmacy Technician with extensive experience in the field of home infusion over the last 10 years and is currently working for Option Care Health as a Pharmacy Technician Training Specialist. Holding both a Certified Pharmacy Technician (CPhT) and a Certified Sterile Pharmacy Technician (CSPT) certification, Ashley plays a pivotal role in delivering high-quality pharmaceutical care to patients in the comfort of their homes.

With a deep passion for educating others, Ashley thrives in mentoring not only fellow pharmacy technicians but pharmacist as well in providing valuable guidance to ensure the best outcomes for patients. Whether it's assisting with the preparation of intravenous medications or offering support in patient education, Ashley is committed to excellence in all aspects of the job.

With a strong commitment to patient care, and ongoing professional development, Ashley continues to make a meaningful impact in the healthcare community.

Christine Moore, RN BSN, PHN, Director of Nursing, Fairview Home Infusion.

Moore is a dedicated leader with 30+ years of nursing experience, including hospital, community home health, education, home infusion, and leadership. Moore leads a team of 100+ nurses who manage over 1,700 patients, emphasizing excellence in clinical practice and a focus on patient experience.
Before Fairview Home Infusion, Moore led a multidisciplinary team in steering accountability for patient care and optimal financial and operational outcomes as the Clinical Manager of Home Health and Hospice at North Memorial Health Care. Within this role, Moore leveraged financial acumen to manage a constrained operating budget that yielded maximum labor productivity and efficiency.

Additionally, Moore has been a Clinical Educator at North Memorial Health Care's Center for Nursing Excellence, where she structured educational courses to enhance clinical knowledge, skills, and judgment of nurses and other staff to amplify overall performance. Moore was a National Home Infusion Association (NHIA) Education Committee member and a featured speaker at the 2018 and 2023 NHIA Conferences. Moore holds memberships in the Association for Vascular Access, Infusion Nurses Society, National Home Infusion Association, and the Oncology Nursing Society
Moore received her Bachelor of Science in Nursing from Minnesota State University, Mankato, MN.

Chris Roy, PharmD, BCSCP, began his career with Option Care Health in 2018 as a PGY-1 resident. Since that point, he has held roles as a Clinical Pharmacist, Pharmacy Supervisor, and currently is the Pharmacist Training Specialist with Option Care Health. Chris believes that proper training and education are key to the future of the pharmacy profession and necessary to further the home infusion industry.

Michelle Mais-Smith, MSN, RN, CRNI, is the Nursing Manager for Coram/CVS Specialty Home Infusion, overseeing nursing operations across Illinois and Indiana. With more than 12 years of experience in home infusion and over 7 years in management, Michelle is recognized for her leadership in advancing quality patient care and supporting multidisciplinary teams. She is CRNI certified and passionate about leveraging her expertise to improve both patient outcomes and nursing practice.

Outside of work, Michelle enjoys traveling and cherishing time with her husband of 25 years, their four children, and close friends.

Laura Behnke is a clinical pharmacist at Emerging Health in Portland, OR. She started her home infusion career at a hospital based home infusion pharmacy in the Midwest. Laura currently serves as a member on the NHIA Clinical Education Committee where she assists with the annual conference and webinar education.

Dr. Aubrey Hersch serves as the Director of Clinical Services at Soleo Health, overseeing clinical education, sterile compounding compliance, accreditation readiness, and quality improvement efforts across 26 pharmacies and over 30 ambulatory infusion centers nationwide. She leads multidisciplinary training programs for pharmacists and nurses, supports field clinicians with clinical and ethical escalations, and ensures ongoing compliance with USP  and  standards. She also acts as a subject matter expert during URAC, ACHC, Board of Pharmacy, and REMS-related audits, and contributes to performance metric development at the executive level.

Aubrey’s foundation in sterile compounding is extensive. She has overseen cleanroom operations, trained pharmacy managers, and directed internal audits and policy development to align with national compounding standards. Her work on hazardous drug risk assessments using the NIOSH 2024 list and her leadership through pharmacy and state health department inspections underscore her depth of experience in regulatory affairs and operational excellence.

Lisa Kinder is a registered dietitian, maintains certification as a nutrition support clinician, and has worked in the home infusion setting since 2004. She is a clinical nutrition program manager at Optum Infusion Pharmacy. Her current role focuses on training and education programs for clinicians providing home parenteral nutrition. She is passionate in the areas of safe parenteral nutrition initiation in the home setting and the prevention of refeeding syndrome. Lisa has co-authored publications including abstracts, continuing education articles, a white paper, and has presented posters and educational sessions at national conferences including ASPEN and NHIA. She serves on NHIA’s Education Committee. Lisa received UnitedHealth Group’s Sages of Clinical Services Award in 2019, is a member of the home nutrition support team that was honored with ASPEN’s Clinical Nutrition Team of Distinction Award in 2022, received ASPEN’s HPEN Trailblazer Award in 2023 and became a NHIA Fellow in 2025.

Karen Martin, a Registered Dietitian Nutritionist of 40 years, is the Director of Sales Learning and Development for Amerita Specialty Infusion Services.   Karen joined the 2024 class of NHIA Fellows, and is a Fellow of the American Society for Parenteral for her contributions and excellence in nutrition support. Amerita’s team is designated a “Nutrition Team of Distinction” by ASPEN.

Karen has conducted research and presented at state, national and international ALS, CF and ASPEN meetings and authored text book chapters and peer reviewed articles. She has presented at NHIA conferences and Clinical Connect webinars.

Karen chartered ASPEN’s Texas Alamo Society of Parenteral and Enteral Nutrition. She coauthored ASPEN’s Safe Practices for Enteral Nutrition Therapy and authored the Home Enteral Nutrition chapter of ASPEN’s Enteral Nutrition Handbook. 

She enjoys equipping Amerita’s team to deliver safe and excellent home infusion.

Melissa is currently a Clinical Nurse Educator at Pediatric Home Service in Roseville, Minnesota. She began her nursing career after graduating with an Associate of Science in Nursing from Normandale Community College in 2011, initially working with complex, ventilator-dependent adults in long-term care. In 2015, she joined Pediatric Home Service as a field home care nurse, transitioning to the infusion department in 2016. In 2018, Melissa earned her Certified Registered Nurse Infusion (CRNI®) certification and expanded her role by becoming one of the onsite Infusion Nurse Educators for IV classes. She also contributed to the development of educational documents and online courses. In 2023, Melissa completed her Bachelor of Science in Nursing from Minnesota State University, Mankato. In September 2024, she moved into a full-time Clinical Nurse Educator position, where she continues to develop evidence-based educational resources for patients, families, and clinical staff, furthering her commitment to excellence in pediatric care.

Elena Stoyanova, MSN, RN, CRNI, is the Director of Nursing Services and Clinical Education at Nutrishare. She holds a Master of Science in Healthcare Quality Management from MidAmerica Nazarene University and a Bachelor of Science in Nursing from the University of Missouri–Kansas City, with undergraduate studies in biological science at Mount Holyoke College.

Elena has more than 13 years of nursing experience spanning critical care, nursing education, and home infusion, with her current work focused on home parenteral nutrition (HPN). In her role at Nutrishare, she leads national nursing strategy and clinical education initiatives, supports quality improvement efforts, and contributes to the development of clinical policies aligned with industry standards. Her work includes participation in interdisciplinary infection prevention programs with a strong emphasis on patient safety and the reduction of central line–associated bloodstream infections (CLABSI), while promoting consistent, high-quality nursing practice across home infusion settings.

Elena is active in professional organizations including ASPEN, NHIA, and INS, and contributes to the field through national presentations and educational initiatives. Her recent work includes the development of educational tools focused on central line complication recognition and escalation, designed to empower patients and caregivers to make informed decisions in the home setting. In recognition of her leadership and contributions to nutrition support nursing, she received the ASPEN New Practitioner Award in Nursing in 2025. She continues to advance nursing practice through program development efforts such as the Nutrishare Nursing Network and ongoing scholarly work focused on patient education, interdisciplinary collaboration, and complication prevention.