Style, Service, & Spark: Elevating Communication and Connection at Work - November 2026
Includes Multiple Live Events. The next is on 11/17/2026 at 12:00 PM (EST)
Recorded On: 11/19/2026
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Clinical Edge/Nurse Bytes: Self-Evaluation: What is your Communication Style
This session uncovers the habits, strengths, and blind spots that shape how you connect with others. This rapid-fire self-assessment helps you identify your dominant communication style, explore how it impacts collaboration, and discover strategies to flex your approach for stronger relationships and team dynamics.
- Identify your primary communication style and recognize how it influences workplace interactions.
- Explore strategies to adapt communication styles for more effective engagement across diverse teams.
Clinical Connect/Nurse Necessities: Communication Styles: What Are They & How Does It Impact Customer Service
Your communication style doesn’t just shape conversations—it drives customer experience. In this 30-minute session, participants will explore four core communication styles, uncover how each influences customer interactions, and learn how to flex their approach to meet diverse needs. Through real-world examples and guided reflection, attendees will gain practical tools to elevate empathy, clarity, and connection in every customer touchpoint.
- Differentiate between key communication styles and their impact on customer perception and satisfaction.
- Analyze how mismatched communication styles can lead to service breakdowns or missed opportunities.
- Apply adaptive communication strategies to enhance empathy, responsiveness, and service excellence.
Clinical Edge/Nurse Bytes: Challenge: Improving Your Serve: 5 Languages of Appreciation
This session level sup your impact. In this fast-paced 15-minute challenge, participants will explore the 5 Languages of Appreciation and how they shape meaningful recognition in the workplace. Through quick reflection and practical examples, attendees will learn how to “serve” appreciation in ways that resonate—boosting morale, trust, and team connection.
- Identify the five languages of appreciation and their relevance to workplace communication and engagement.
- Apply appreciation strategies that align with individual preferences to strengthen relationships and team culture.
***Full front matter document will be attached for all 3 sessions
Michelle Mais-Smith
Nurse Manager
Coram CVS Specialty Infusion
Michelle Mais-Smith, MSN, RN, CRNI, is the Nursing Manager for Coram/CVS Specialty Home Infusion, overseeing nursing operations across Illinois and Indiana. With more than 12 years of experience in home infusion and over 7 years in management, Michelle is recognized for her leadership in advancing quality patient care and supporting multidisciplinary teams. She is CRNI certified and passionate about leveraging her expertise to improve both patient outcomes and nursing practice.
Outside of work, Michelle enjoys traveling and cherishing time with her husband of 25 years, their four children, and close friends.
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Michelle Mais-Smith has no relevant financial relationships with ineligible companies to disclose.
Elena Stoyanova, MSN, RN, CRNI
Director of Nursing Services & Clinical Education
Nutrishare LLC
Elena Stoyanova, MSN, RN, CRNI, is the Director of Nursing Services and Clinical Education at Nutrishare. She holds a Master of Science in Healthcare Quality Management from MidAmerica Nazarene University and a Bachelor of Science in Nursing from the University of Missouri–Kansas City, with undergraduate studies in biological science at Mount Holyoke College.
Elena has more than 13 years of nursing experience spanning critical care, nursing education, and home infusion, with her current work focused on home parenteral nutrition (HPN). In her role at Nutrishare, she leads national nursing strategy and clinical education initiatives, supports quality improvement efforts, and contributes to the development of clinical policies aligned with industry standards. Her work includes participation in interdisciplinary infection prevention programs with a strong emphasis on patient safety and the reduction of central line–associated bloodstream infections (CLABSI), while promoting consistent, high-quality nursing practice across home infusion settings.
Elena is active in professional organizations including ASPEN, NHIA, and INS, and contributes to the field through national presentations and educational initiatives. Her recent work includes the development of educational tools focused on central line complication recognition and escalation, designed to empower patients and caregivers to make informed decisions in the home setting. In recognition of her leadership and contributions to nutrition support nursing, she received the ASPEN New Practitioner Award in Nursing in 2025. She continues to advance nursing practice through program development efforts such as the Nutrishare Nursing Network and ongoing scholarly work focused on patient education, interdisciplinary collaboration, and complication prevention.
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Elena Stoyanova has no relevant financial relationships with ineligible companies to disclose.
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