Operation Ignite: Conducting a Needs Assessment for Pharmacy Staffing Models
This session outlines the key steps to conducting a targeted needs assessment for pharmacy staffing models, including data collection, workflow analysis, and stakeholder engagement. Participants will learn how to identify service gaps, align staffing with clinical demand, and support safe, efficient medication management across care settings.
- Apply targeted needs assessment techniques to evaluate pharmacy staffing models across diverse care settings.
- Identify service gaps and misalignments between staffing levels and clinical demand.
- Explain pharmacy staffing strategies that promote safe, efficient medication management.
Operation Elevation: Choosing a Pharmacy Staffing Model (1 Hour)
This session presents a range of pharmacy staffing models, highlighting their strengths, limitations, and operational impact across different care settings. Participants will explore how to evaluate organizational needs and select a model that aligns with clinical goals, budget realities, and patient safety priorities.
- Compare pharmacy staffing models based on their strengths, limitations, and operational impact across care settings.
- Evaluate organizational needs to determine appropriate staffing strategies.
- Align pharmacy staffing decisions with patient safety priorities and interdisciplinary collaboration.
Operation Ignite: Evaluating When it's Time to Pivot or Sustain the Change
This session presents a range of pharmacy staffing models, highlighting their strengths, limitations, and operational impact across different care settings. Participants will explore how to evaluate organizational needs and select a model that aligns with clinical goals, budget realities, and patient safety priorities.
- Interpret key data trends and stakeholder feedback to assess the impact of pharmacy staffing changes.
- Recognize early indicators of misalignment between staffing models and clinical or operational goals.
- Apply decision-making strategies to determine when to pivot or sustain staffing approaches for long-term success.
***Full front matter document will be attached for all 3 sessions
Katie Laskin, PharmD, BCSCP, CNSC
Clinical Pharmacist
Yale New Haven Home Infusion
Katie Laskin, PharmD, BCSCP, CNSC is a Clinical Pharmacist with Yale New Haven Health's Home Infusion program. She received her PharmD from the University of Connecticut in 2005 and has been working in home infusion in various roles since 2006. She is a Board Certified Sterile Compiunding Pharmacist and a Certified Nutrition Support Clinician.
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Katie Laskin has no relevant financial relationships with ineligible companies to disclose.
Kendra Howard
EVP Operations & Clinical Services
Pentec Health
Kendra Howard holds a BS in Pharmaceutical Sciences and a Doctor of Pharmacy from North Dakota State University in Fargo, ND. Kendra has over 25 years of pharmacy and healthcare experience focused in home and specialty infusion, durable medical equipment, and respiratory therapy. Kendra’s background includes roles across clinical services, operations, sales, revenue cycle, business development, and executive leadership.
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Kendra Howard has no relevant financial relationships with ineligible companies to disclose.
Key:
Complete
Next
Failed
Available
Locked
Operation Ignite: Conducting a Needs Assessment for Pharmacy Staffing Models
Operation Ignite: Conducting a Needs Assessment for Pharmacy Staffing Models - Live
06/16/2026 at 12:00 PM (EDT) | 15 minutes
06/16/2026 at 12:00 PM (EDT) | 15 minutes
Post Education Survey - Live
8 Questions
8 Questions
Operation Ignite: Conducting a Needs Assessment for Pharmacy Staffing Models
NHIA Live Webinar - 0.25 CE
Required to Claim Live CE
Up to 0.25 medical credits available | Certificate available
Up to 0.25 medical credits available | Certificate available
**PHARMACISTS & PHARMACY TECHNICIANS MUST SELECT THE BLUE "CLAIM CREDIT" BUTTON & ENTER YOUR DOB IN ORDER TO RECEIVE CE CREDIT**
________________________________________________________________________________________________________________________________________________________________________
NHIA adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Medical Education. Any individuals in a position to control the content of a CME/CE activity, including faculty, panelists, planners, reviewers, or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.
Please note that the certificates printed from this platform are invalid as proof of continuing education (CE). For official documentation of CE credits, please print a paper statement of credit from your NABP e-profile.
Operations Elevation: Choosing a Pharmacy Staffing Model
Operations Elevation: Choosing a Pharmacy Staffing Model - Live
06/17/2026 at 12:00 PM (EDT) | 60 minutes
06/17/2026 at 12:00 PM (EDT) | 60 minutes
Post Education Survey - Live
8 Questions
8 Questions
Operations Elevation: Choosing a Pharmacy Staffing Model
NHIA Live Webinar - 1.0 CE
Required to Claim Live CE
Up to 1.00 medical credits available | Certificate available
Up to 1.00 medical credits available | Certificate available
**PHARMACISTS & PHARMACY TECHNICIANS MUST SELECT THE BLUE "CLAIM CREDIT" BUTTON & ENTER YOUR DOB IN ORDER TO RECEIVE CE CREDIT**
________________________________________________________________________________________________________________________________________________________________________
NHIA adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Medical Education. Any individuals in a position to control the content of a CME/CE activity, including faculty, panelists, planners, reviewers, or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.
Please note that the certificates printed from this platform are invalid as proof of continuing education (CE). For official documentation of CE credits, please print a paper statement of credit from your NABP e-profile.
Operation Ignite: Evaluating When it's Time to Pivot or Sustain the Change
Operation Ignite: Evaluating When it's Time to Pivot or Sustain the Change - Live
06/18/2026 at 12:00 PM (EDT) | 15 minutes
06/18/2026 at 12:00 PM (EDT) | 15 minutes
Post Education Survey - Live
8 Questions
8 Questions
Operation Ignite: Evaluating When it's Time to Pivot or Sustain the Change
NHIA Live Webinar - 0.25 CE
Required to Claim Live CE
Up to 0.25 medical credits available | Certificate available
Up to 0.25 medical credits available | Certificate available
**PHARMACISTS & PHARMACY TECHNICIANS MUST SELECT THE BLUE "CLAIM CREDIT" BUTTON & ENTER YOUR DOB IN ORDER TO RECEIVE CE CREDIT**
________________________________________________________________________________________________________________________________________________________________________
NHIA adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Medical Education. Any individuals in a position to control the content of a CME/CE activity, including faculty, panelists, planners, reviewers, or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.
Please note that the certificates printed from this platform are invalid as proof of continuing education (CE). For official documentation of CE credits, please print a paper statement of credit from your NABP e-profile.
