Strategic Staffing: Designing and Sustaining Pharmacy Models for Safe, Efficient Care - June 2026
Includes Multiple Live Events. The next is on 06/16/2026 at 12:00 PM (EDT)
Recorded On: 06/18/2026
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Operation Ignite: Conducting a Needs Assessment for Pharmacy Staffing Models
This session outlines the key steps to conducting a targeted needs assessment for pharmacy staffing models, including data collection, workflow analysis, and stakeholder engagement. Participants will learn how to identify service gaps, align staffing with clinical demand, and support safe, efficient medication management across care settings.
- Apply targeted needs assessment techniques to evaluate pharmacy staffing models across diverse care settings.
- Identify service gaps and misalignments between staffing levels and clinical demand.
- Explain pharmacy staffing strategies that promote safe, efficient medication management.
Operation Elevation: Choosing a Pharmacy Staffing Model (1 Hour)
This session presents a range of pharmacy staffing models, highlighting their strengths, limitations, and operational impact across different care settings. Participants will explore how to evaluate organizational needs and select a model that aligns with clinical goals, budget realities, and patient safety priorities.
- Compare pharmacy staffing models based on their strengths, limitations, and operational impact across care settings.
- Evaluate organizational needs to determine appropriate staffing strategies.
- Align pharmacy staffing decisions with patient safety priorities and interdisciplinary collaboration.
Operation Ignite: Evaluating When it's Time to Pivot or Sustain the Change
This session presents a range of pharmacy staffing models, highlighting their strengths, limitations, and operational impact across different care settings. Participants will explore how to evaluate organizational needs and select a model that aligns with clinical goals, budget realities, and patient safety priorities.
- Interpret key data trends and stakeholder feedback to assess the impact of pharmacy staffing changes.
- Recognize early indicators of misalignment between staffing models and clinical or operational goals.
- Apply decision-making strategies to determine when to pivot or sustain staffing approaches for long-term success.
***Full front matter document will be attached for all 3 sessions
Katie Laskin, PharmD, BCSCP, CNSC
Clinical Pharmacist
Yale New Haven Home Infusion
Katie Laskin, PharmD, BCSCP, CNSC is a Clinical Pharmacist with Yale New Haven Health's Home Infusion program. She received her PharmD from the University of Connecticut in 2005 and has been working in home infusion in various roles since 2006. She is a Board Certified Sterile Compiunding Pharmacist and a Certified Nutrition Support Clinician.
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Katie Laskin has no relevant financial relationships with ineligible companies to disclose.
Kendra Howard
EVP Operations & Clinical Services
Pentec Health
Kendra Howard holds a BS in Pharmaceutical Sciences and a Doctor of Pharmacy from North Dakota State University in Fargo, ND. Kendra has over 25 years of pharmacy and healthcare experience focused in home and specialty infusion, durable medical equipment, and respiratory therapy. Kendra’s background includes roles across clinical services, operations, sales, revenue cycle, business development, and executive leadership.
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Kendra Howard has no relevant financial relationships with ineligible companies to disclose.
Cheryl Gast-Whitaker MBA, CPhT, MBTI
Director of Operations
Johns Hopkins Care at Home
Cheryl Gast-Whitaker, MBA, CPhT, MBTI - Fellow National Home Infusion Association—Certified Practitioner, is the Assistant Director of Pharmacy Business Operations at the Johns Hopkins Home Care Group. With three decades Of experience in home infusion therapy, she manages financial and logistical operations for the Pharmacy Services division. Whitaker designed and facilitated Johns Hopkins Home Care Group’s monthly customer service training program, Sparkle, and has presented at seven NHIA Annual Conferences. She holds an MBA from the University of Baltimore and Towson University.
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Cheryl Gast-Whitaker has no relevant financial relationships with ineligible companies to disclose.
Brett Benfield, PharmD, MS, FNHIA
Director of Home Infusion & Compounding
Fairview Pharmacy Services
Brett Benfield PharmD, MS, FNHIA has worked for MHealth Fairview since 2014 serving in several capacities including his current role as Director of Pharmacy for Fairview Home Infusion and 503A Compounding.
No Disclosures to Report
Lauren Chychota
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Lauren Chychota has no relevant financial relationships with ineligible companies to disclose.
Lou Anne Epperson
Consultant
Consultant
Lou Anne Epperson, MSN, RN, IgCN, & is a member of INS and is an Advisory Board Member of IgNS.
Lou Anne received her Masters of Science in Nursing with Administrative focus, and has been involved with nursing education and home infusion for over 30 years. She has presented to local and national audiences regarding home care, home infusion of Ig, nursing competency and education. She has also published articles in peer-reviewed journals related to home infusion therapy. nutrition and nursing competency.
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Lou Anne Epperson has no relevant financial relationships with ineligible companies to disclose.
Ameena Hakim
VP of National Nursing Networks
KabaFusion
Ameena Hakim, DNP, MSN, RN, IgCN, serves as Vice President of National Nursing Networks at KabaFusion, where she leads nationwide clinical operations and workforce development for home-infusion nursing. With extensive experience across infusion therapy, home health, and healthcare consulting, she has held progressive leadership roles focused on elevating patient care quality and operational excellence. Dr. Hakim holds a Doctor of Nursing Practice from Walden University and is recognized for her expertise in nursing leadership, clinical program development, and advancing innovative care models in the home-infusion industry.
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Ameena Hakim has no relevant financial relationships with ineligible companies to disclose.
Dana Hampton
KabaFusion
Kristen LaGrotta
Pharmacy Operations Manager
OHSU Home Infusion Pharmacy
Kristen is the Home Infusion Pharmacy Operations Manager, responsible for the daily operations of the OHSU Home Infusion Pharmacy. Her professional interests include sterile compounding, the leverage of technology for quality improvement processes, and the intersection of pharmacy informatics and pharmacy practice.
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Kristen LaGrotta has no relevant financial relationships with ineligible companies to disclose.
Tanya Menefee
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Tanya Menefee has no relevant financial relationships with ineligible companies to disclose.
Maryann Murray
UpState Homecare
NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy.
Maryann Murray has no relevant financial relationships with ineligible companies to disclose.
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