Operation Ignite: Common Accreditation Deficiencies

This session will introduce professionals to an overview of the most common deficiencies found during an accreditation audit.

1. Describe the most common areas of deficiencies cited.
2. Identify competency deficiencies in specialty pharmacy and nursing.
3. Formulate a plan to review and address common deficiencies in your organization

Operation Elevation: Process Changes to Improve Patient Outcomes

This session explores how leaders can transform accreditation deficiencies into actionable opportunities through a robust quality improvement framework. Participants will learn strategies to align compliance gaps with performance goals, driving sustainable improvements in patient care and organizational outcomes.

1. Analyze the current state of improvement activities driven by deficiencies.
2. Describe how to transform accreditation deficiencies into improvement opportunities.
3. Apply learned strategies to drive sustainable improvements in patient care and organizational outcomes.

Operation Ignite: Practical Steps to Ensure Accreditation Standard Sustainability

This follow-up session offers operational leaders practical strategies to embed accreditation standards into daily operations, fostering long-term compliance and continuous improvement. Participants will explore tools and routines that transform readiness from a one-time event into a sustained culture of excellence.

1. Apply practical strategies for accreditation integration.
2. Develop tools and routines for continuous readiness.
3. Foster long-term compliance and excellence.

***Full front matter document will be attached for all 3 sessions

Operation Ignite: Differences Between Claim Denials and Rejections

Before diving into the core session, this focused discussion will clarify the critical distinctions between claim denials and rejections—two terms often used interchangeably but with very different operational and financial implications. Attendees will learn how to identify the root causes of each, understand their impact on reimbursement timelines, and apply best practices for timely and accurate resolution.

Operation Elevation: Understanding Payment Delays in Infusion Operations

Attendees will gain insight into the most common causes of payment delays in home and alternate site infusion operations. The session will explore where breakdowns most often occur—from authorization to claim submission to payer follow-up—and provide practical strategies to minimize these interruptions and improve overall revenue performance.

Operation Ignite: Use of Metrics to Identify and Resolve Revenue Barriers

This follow-up session will demonstrate how to leverage key operational and financial metrics to pinpoint revenue barriers and track performance improvements. Participants will explore how data-driven dashboards and trend analysis can reveal underlying issues in billing flow, payer response, and collections—helping teams transition from reactive troubleshooting to proactive revenue management.

***Full front matter document will be attached for all 3 sessions

Operation Ignite: Conducting a Needs Assessment for Pharmacy Staffing Models

This session outlines the key steps to conducting a targeted needs assessment for pharmacy staffing models, including data collection, workflow analysis, and stakeholder engagement. Participants will learn how to identify service gaps, align staffing with clinical demand, and support safe, efficient medication management across care settings.

1. Apply targeted needs assessment techniques to evaluate pharmacy staffing models across diverse care settings.
2. Identify service gaps and misalignments between staffing levels and clinical demand.
3. Explain pharmacy staffing strategies that promote safe, efficient medication management.

Operation Elevation: Choosing a Pharmacy Staffing Model (1 Hour)

This session presents a range of pharmacy staffing models, highlighting their strengths, limitations, and operational impact across different care settings. Participants will explore how to evaluate organizational needs and select a model that aligns with clinical goals, budget realities, and patient safety priorities.

1. Compare pharmacy staffing models based on their strengths, limitations, and operational impact across care settings.
2. Evaluate organizational needs to determine appropriate staffing strategies.
3. Align pharmacy staffing decisions with patient safety priorities and interdisciplinary collaboration.

Operation Ignite: Evaluating When it's Time to Pivot or Sustain the Change

This session presents a range of pharmacy staffing models, highlighting their strengths, limitations, and operational impact across different care settings. Participants will explore how to evaluate organizational needs and select a model that aligns with clinical goals, budget realities, and patient safety priorities.

1. Interpret key data trends and stakeholder feedback to assess the impact of pharmacy staffing changes.
2. Recognize early indicators of misalignment between staffing models and clinical or operational goals.
3. Apply decision-making strategies to determine when to pivot or sustain staffing approaches for long-term success.

***Full front matter document will be attached for all 3 sessions

Operation Ignite: Understanding Benefit Structures and Coverage Foundations

Before diving into the core session, this focused discussion will clarify the critical distinctions between claim denials and rejections—two terms often used interchangeably but with very different operational and financial implications. Attendees will learn how to identify the root causes of each, understand their impact on reimbursement timelines, and apply best practices for timely and accurate resolution.

Operation Elevation: Determining Whether to Bill Under the PBM or the Medical Benefit

Attendees will gain insight into the most common causes of payment delays in home and alternate site infusion operations. The session will explore where breakdowns most often occur—from authorization to claim submission to payer follow-up—and provide practical strategies to minimize these interruptions and improve overall revenue performance.

Operation Ignite: Use of Metrics to Identify and Resolve Revenue Barriers

This follow-up session will demonstrate how to leverage key operational and financial metrics to pinpoint revenue barriers and track performance improvements. Participants will explore how data-driven dashboards and trend analysis can reveal underlying issues in billing flow, payer response, and collections—helping teams transition from reactive troubleshooting to proactive revenue management.

***Full front matter document will be attached for all 3 sessions

Operation Ignite: Beyond the Résumé: Interviewing for Impact

This session equips home infusion leaders with effective interviewing techniques to uncover clinical competence, cultural fit, and growth potential in candidates. Participants will learn how to structure conversations, ask behavior-based questions, and evaluate responses to build high-performing, patient-centered teams.

1. Describe behavioral interviewing and explain how it differs from traditional or situational interviewing.
2. Discuss how behavioral interviewing questions will provide more informative information about candidates.
3. Explain the importance of preparing, consistency, and objectivity in the interviewing process.

Operation Elevation: From First Day to Flourishing: The Power of Precepting & Mentorship

This session highlights the critical role of precepting and mentoring home infusion professionals, fostering confidence, competence, and connection from day one. Leaders will explore strategies to build supportive environments and cultivate a culture of excellence through intentional guidance.

1. Describe core competencies required for home infusion professionals.
2. Discuss adult learning principles as they relate to mentoring and precepting home infusion professionals.
3. Explain evaluation measures necessary within a mentoring or precepting model in home infusion.

Operation Ignite: Stay Power: Strategies for Employee Retention

This session explores proven approaches to boost employee retention in home infusion, from fostering professional growth to cultivating a culture of recognition and belonging. Leaders will learn how to identify turnover risks, strengthen engagement, and build resilient teams that thrive in complex care environments.

1. Discuss retention challenges in home infusion.
2. Explain key factors that influence employee engagement and job satisfaction.
3. Develop action plans based on employee feedback and organizational trends with turnover.

***Full front matter document will be attached for all 3 sessions

Operation Ignite: Identifying Non-Routine Scenarios in Home Infusion Billing

This introductory session will help attendees recognize the types of situations that fall outside standard billing workflows. Participants will explore common triggers for non-routine cases—such as uncontracted payers, unique therapy types, or new referral relationships—and learn how to assess potential financial and operational impacts early in the intake process. The session sets the stage for effective decision-making when standard billing procedures don’t apply.

Operation Elevation: Managing Non-Routine Home Infusion Billing Scenarios

Home infusion providers often encounter unique scenarios that fall outside standard billing processes—such as new referral sources or patients whose insurance is not contracted with the provider. This session will focus on strategies for managing these one-off situations, including determining coverage options, establishing patient financial responsibility, and implementing best practices to minimize delays or denials. Attendees will gain practical guidance to make informed decisions and maintain revenue cycle integrity in complex, non-routine cases.

Operation Ignite: Developing Internal Processes for Complex Billing Management

Building on the main session, this discussion will focus on creating sustainable internal workflows for handling non-routine cases. Attendees will learn how to document decision pathways, communicate effectively across departments, and track outcomes to identify recurring patterns. The session will highlight how a proactive framework and continuous review process can strengthen compliance, reduce revenue risk, and improve consistency in handling unique billing situations.

***Full front matter document will be attached for all 3 sessions