Mind the Margins: Make the Right Decisions in Growing your Home Infusion Business - On Demand

Jeanne Lugli has more than 38 years’ experience in home infusion reimbursement. She began her infusion career at Home Health Care of America (which later became Caremark) as part of the intake team and eventually was promoted to Reimbursement Manager.  Jeanne credits her hands-on experiences at Caremark for building the foundation of her overall infusion knowledge.  She went on to work at Home Intensive Care (HIC) as the Regional Reimbursement Manager overseeing the billing and collections for 13 regional locations.  After HIC was acquired by NMC Homecare and her office was eliminated, she went to work for Healthcare Automation (HAI), who was subsequently acquired by WellSky.  HAI was an infusion software company.  Jeanne spent the first two years at HAI offering expert consulting in home infusion reimbursement to more than 100 infusion pharmacies throughout the country and Puerto Rico.  In 1995, she started the home infusion reimbursement outsourcing division which over the next 25 years grew from 2 employees and $200k in annual sales to 70+ employees and $8m+ in annual sales.  Since 2020, she is a Sr. Director of Operations for Pharmacy & Infusion at Brightree, a division of ResMed.  At Brightree Jeanne is overseeing Brightree’s growing home infusion RCM services.  Lastly, Jeanne has been on the National Home Infusion Association Payer Advocacy and Relations Committee since 2007.

Jen is responsible for product strategy, feature prioritization and product roadmaps for the pharmacy offerings within Brightree’s cloud-based post-acute care solutions. She brings over 25 years of experience managing software development, customer support and implementations to the role, but her true love is designing exceptional pharmacy software. She’s published in HomeCare Magazine and Pharmacy Practice News and presented at events including Medtrade and NHIA Annual Conferences.