Infusion Talent Blueprint: Hiring, Mentoring, & Retaining High Performing Teams - October 2026

Operation Ignite: Beyond the Résumé: Interviewing for Impact

This session addresses interprofessional practice gaps in the home infusion team’s ability to conduct structured, competency‑based interviews that reliably assess clinical expertise, cultural alignment, and growth potential in candidates. Across nursing, pharmacy, dietitians, pharmacy technicians, and operational leadership, teams often lack shared interviewing frameworks, consistent behavioral‑based questioning techniques, and unified criteria for evaluating candidate responses. These gaps contribute to variability in hiring decisions, inconsistent assessment of role‑specific competencies, and challenges in building cohesive, high‑performing, patient‑centered teams.
 
The session is intentionally designed to strengthen team‑based interviewing skills and strategies by guiding leaders in structuring conversations, applying behavioral‑based questioning methods, and collaboratively evaluating candidate responses using aligned criteria. By improving how the interprofessional team conducts interviews and makes hiring decisions, the activity aims to enhance workforce quality, support team cohesion, and ensure that new hires contribute effectively to safe, high‑quality home infusion care.

1. Apply a shared, interprofessional framework for structuring interviews that consistently evaluates clinical competence, cultural fit, and growth potential across nursing, pharmacy, dietitian, and operational roles.
2. Use aligned behavioral-based questioning techniques to assess candidate decision-making, communication skills, and readiness for home infusion practice.
3. Implement coordinated, team-based evaluation strategies to interpret candidate responses, reduce variability in hiring decisions, and strengthen the selection of high-performing, patient-centered team members.

Operation Elevation: From First Day to Flourishing: The Power of Precepting & Mentorship

This session addresses interprofessional practice gaps in the home infusion team’s ability to provide structured, consistent precepting and mentoring that supports confidence, competence, and connection from day one. Across nursing, pharmacy, dietitians, pharmacy technicians, and operational leadership, teams often lack shared approaches for guiding new professionals, reinforcing safety and practice standards, and cultivating supportive learning environments. Additional gaps include variability in mentorship techniques, inconsistent communication across disciplines, and limited strategies for fostering early engagement and professional growth. These gaps reflect underlying educational needs for coordinated onboarding support, aligned competency development, and unified team‑based guidance to ensure new clinicians enter home infusion practice prepared and connected.
 
The session is intentionally designed to strengthen team‑based precepting and mentoring strategies by guiding leaders in building supportive environments, applying intentional coaching methods, and cultivating a culture of excellence through structured, interprofessional guidance. By improving how the team collaborates, communicates expectations, and supports new professionals, the activity aims to enhance onboarding consistency, promote clinician confidence, and ensure safe, high‑quality, patient‑centered home infusion care.

1. Apply a shared, interprofessional framework for precepting and mentoring home infusion professionals that reinforces confidence, competence, and connection across nursing, pharmacy, dietitian and operational roles.
2. Implement coordinated coaching and communication strategies that create supportive learning environments and promote early engagement and professional growth.
3. Use aligned team-based methods to cultivate a culture of excellence through structured guidance, consistent reinforcement of safety standards and collaborative competency development.

Operation Ignite: Stay Power: Strategies for Employee Retention

This session addresses interprofessional practice gaps in the home infusion team’s ability to identify turnover risks, strengthen employee engagement, and implement consistent retention strategies across clinical and operational roles. Nurses, pharmacists, dietitians, pharmacy technicians, revenue‑cycle staff, and leaders often lack shared approaches for recognizing early signs of disengagement, fostering professional growth, and cultivating a culture of belonging and recognition. These gaps contribute to variability in retention practices, inconsistent support for staff development, and challenges in maintaining resilient teams within complex care environments.
 
The session is intentionally designed to strengthen team‑based strategies for building engagement and retention by guiding leaders in applying proactive methods to assess turnover risk, reinforce recognition and connection, and create environments where employees feel valued and supported. By improving how the interprofessional team collaborates to promote growth, belonging, and stability, the activity aims to enhance workforce resilience, reduce turnover, and support high‑quality, patient‑centered home infusion care.

1. Identify interprofessional turnover risks and apply a shared framework for recognizing early signs of disengagement across nursing, pharmacy, dietitian, and operational roles.
2. Implement coordinated strategies that foster professional growth, recognition, and belonging to strengthen engagement and support retention in home infusion teams.
3. Apply aligned, team-based approaches to building resilient care environments that promote stability, reduce turnover, and sustain high-quality patient-centered practice.

NHIA General CE Information