Infusion Talent Blueprint: Hiring, Mentoring, & Retaining High Performing Teams - October 2026

Includes Multiple Live Events. The next is on 10/13/2026 at 12:00 PM (EDT)

Recorded On: 10/15/2026

Operation Ignite: Beyond the Résumé: Interviewing for Impact

This session equips home infusion leaders with effective interviewing techniques to uncover clinical competence, cultural fit, and growth potential in candidates. Participants will learn how to structure conversations, ask behavior-based questions, and evaluate responses to build high-performing, patient-centered teams.

  1. Describe behavioral interviewing and explain how it differs from traditional or situational interviewing.
  2. Discuss how behavioral interviewing questions will provide more informative information about candidates.
  3. Explain the importance of preparing, consistency, and objectivity in the interviewing process.

Operation Elevation: From First Day to Flourishing: The Power of Precepting & Mentorship

This session highlights the critical role of precepting and mentoring home infusion professionals, fostering confidence, competence, and connection from day one. Leaders will explore strategies to build supportive environments and cultivate a culture of excellence through intentional guidance.

  1. Describe core competencies required for home infusion professionals.
  2. Discuss adult learning principles as they relate to mentoring and precepting home infusion professionals.
  3. Explain evaluation measures necessary within a mentoring or precepting model in home infusion.

Operation Ignite: Stay Power: Strategies for Employee Retention

This session explores proven approaches to boost employee retention in home infusion, from fostering professional growth to cultivating a culture of recognition and belonging. Leaders will learn how to identify turnover risks, strengthen engagement, and build resilient teams that thrive in complex care environments.

  1. Discuss retention challenges in home infusion.
  2. Explain key factors that influence employee engagement and job satisfaction.
  3. Develop action plans based on employee feedback and organizational trends with turnover.

***Full front matter document will be attached for all 3 sessions

Lou Anne Epperson

Consultant

Consultant

Lou Anne Epperson, MSN, RN, IgCN, & is a member of INS and is an Advisory Board Member of IgNS.

Lou Anne received her Masters of Science in Nursing with Administrative focus, and has been involved with nursing education and home infusion for over 30 years. She has presented to local and national audiences regarding home care, home infusion of Ig, nursing competency and education.  She has also published articles in peer-reviewed journals related to home infusion therapy. nutrition and nursing competency.

NHIA Requires planners, faculty, and others who affect the content of this activity to disclose all financial relationships they have with ineligible companies. All relevant financial relationships are thoroughly vetted and mitigated according to policy. 

Lou Anne Epperson has no relevant financial relationships with ineligible companies to disclose.

Key:

Complete
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Operation Ignite: Beyond the Résumé: Interviewing for Impact
Operation Ignite: Beyond the Résumé: Interviewing for Impact - Live
10/13/2026 at 12:00 PM (EDT)  |  15 minutes
10/13/2026 at 12:00 PM (EDT)  |  15 minutes
You must register to access.
Post Education Survey - Live
8 Questions
8 Questions Operation Ignite: Beyond the Résumé: Interviewing for Impact NHIA Live Webinar - 0.25 CE
You must register to access.
Required to Claim Live CE
Up to 0.25 medical credits available  |  Certificate available
Up to 0.25 medical credits available  |  Certificate available **PHARMACISTS & PHARMACY TECHNICIANS MUST SELECT THE BLUE "CLAIM CREDIT" BUTTON & ENTER YOUR DOB IN ORDER TO RECEIVE CE CREDIT** ________________________________________________________________________________________________________________________________________________________________________ NHIA adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Medical Education. Any individuals in a position to control the content of a CME/CE activity, including faculty, panelists, planners, reviewers, or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity. Please note that the certificates printed from this platform are invalid as proof of continuing education (CE). For official documentation of CE credits, please print a paper statement of credit from your NABP e-profile.
You must register to access.
Operations Elevation: From First Day to Flourishing: The Power of Precepting & Mentorship
Operations Elevation: From First Day to Flourishing: The Power of Precepting & Mentorship - Live
10/14/2026 at 12:00 PM (EDT)  |  30 minutes
10/14/2026 at 12:00 PM (EDT)  |  30 minutes
You must register to access.
Post Education Survey - Live
8 Questions
8 Questions Operations Elevation: From First Day to Flourishing: The Power of Precepting & Mentorship NHIA Live Webinar - 1.0 CE
You must register to access.
Required to Claim Live CE
Up to 0.50 medical credits available  |  Certificate available
Up to 0.50 medical credits available  |  Certificate available **PHARMACISTS & PHARMACY TECHNICIANS MUST SELECT THE BLUE "CLAIM CREDIT" BUTTON & ENTER YOUR DOB IN ORDER TO RECEIVE CE CREDIT** ________________________________________________________________________________________________________________________________________________________________________ NHIA adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Medical Education. Any individuals in a position to control the content of a CME/CE activity, including faculty, panelists, planners, reviewers, or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity. Please note that the certificates printed from this platform are invalid as proof of continuing education (CE). For official documentation of CE credits, please print a paper statement of credit from your NABP e-profile.
You must register to access.
Operation Ignite: Stay Power: Strategies for Employee Retention
Operation Ignite: Stay Power: Strategies for Employee Retention - Live
10/15/2026 at 12:00 PM (EDT)  |  15 minutes
10/15/2026 at 12:00 PM (EDT)  |  15 minutes
You must register to access.
Post Education Survey - Live
8 Questions
8 Questions Operation Ignite: Stay Power: Strategies for Employee Retention NHIA Live Webinar - 0.25 CE
You must register to access.
Required to Claim Live CE
Up to 0.25 medical credits available  |  Certificate available
Up to 0.25 medical credits available  |  Certificate available **PHARMACISTS & PHARMACY TECHNICIANS MUST SELECT THE BLUE "CLAIM CREDIT" BUTTON & ENTER YOUR DOB IN ORDER TO RECEIVE CE CREDIT** ________________________________________________________________________________________________________________________________________________________________________ NHIA adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Medical Education. Any individuals in a position to control the content of a CME/CE activity, including faculty, panelists, planners, reviewers, or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity. Please note that the certificates printed from this platform are invalid as proof of continuing education (CE). For official documentation of CE credits, please print a paper statement of credit from your NABP e-profile.
You must register to access.