Beyond the Norm: Managing Non-Routine Billing in Home Infusion - December 2026

Operation Ignite: Identifying Non-Routine Scenarios in Home Infusion Billing

This introductory session will help attendees recognize the types of situations that fall outside standard billing workflows. Participants will explore common triggers for non-routine cases—such as uncontracted payers, unique therapy types, or new referral relationships—and learn how to assess potential financial and operational impacts early in the intake process. The session sets the stage for effective decision-making when standard billing procedures don’t apply.

Operation Elevation: Managing Non-Routine Home Infusion Billing Scenarios

Home infusion providers often encounter unique scenarios that fall outside standard billing processes—such as new referral sources or patients whose insurance is not contracted with the provider. This session will focus on strategies for managing these one-off situations, including determining coverage options, establishing patient financial responsibility, and implementing best practices to minimize delays or denials. Attendees will gain practical guidance to make informed decisions and maintain revenue cycle integrity in complex, non-routine cases.

Operation Ignite: Developing Internal Processes for Complex Billing Management

Building on the main session, this discussion will focus on creating sustainable internal workflows for handling non-routine cases. Attendees will learn how to document decision pathways, communicate effectively across departments, and track outcomes to identify recurring patterns. The session will highlight how a proactive framework and continuous review process can strengthen compliance, reduce revenue risk, and improve consistency in handling unique billing situations.

***Full front matter document will be attached for all 3 sessions